Issue - meetings
14 Data Quality, Improvement Plans and Progress Updates PDF 116 KB
Additional documents:
Minutes:
The Interim Assistant Director – Pensions presented the report.
The report highlighted how the Authority are looking to improve administrative performance to reduce the backlogs and manage caseloads more effectively.
The Key Points to note are:
· To deliver on these improvements resourcing will have the biggest impact. Staff have been consulted on the proposed Pensions Admin restructure which has been well received.
· Increasing staffing resource will allow the Authority to focus on delivering training and effectively upskilling staff, and then focus on engagement with employers to receive better quality data in the first instance.
· A data improvement plan so the Authority can direct resources where necessary to make process improvements.
RESOLVED: Members noted the report.